Student FAQ's

How can I enroll in AutoPay?

If you would like to enroll in Auto Pay, follow the steps below:

1. Login to your My Music Staff account (if you are having trouble logging in, send an email to admin@creativecultivationstudio.com and a password reset email will be sent to you).

2. Once logged in, you will see your balance in a box at the top of the screen. Click or tap the "click here to pay" button.

3. You will then be redirected to enter your payment information. Before selecting "Pay now," be sure to select "Automatically pay emailed invoices"--this is what enrolls you in Auto Pay, and can only be done if you keep your card on file for future payments.

4. Enjoy your monthly $10 discount! (limit one discount per family)

Discount Information

We currently offer the following discounts:

AutoPay Discount - receive $10 off your monthly invoice simply by being enrolled in AutoPay! See the steps above to enroll.

Referral Credit - receive $50 of lesson credit for EVERY referral that signs up for lessons with us! All they have to do is put your name in the “How Did You Hear About Us” field on the lesson Sign Up form!

Write a Review - receive up to $20 in lesson credit by writing reviews for us! Earn $5 in lesson credit for each review you write! Here are the links to our pages where you can write us a review (or four!):

• Yelp
• Google
• Thumbtack
• Lessons.com

Zoom Tips & Tricks

These tips are mostly for our students who take only online lessons, BUT before you ignore this info completely, it can also be helpful for anyone taking in-person lessons as it is always FREE to switch your in-person lesson to online should the need arise! Just send us a text or an email to request the switch and we'd be happy to arrange that for you!

Lately, some students have been having issues with Zoom's audio cutting out or in some cases, muting the instrument completely! This is because Zoom was primarily designed to be a meeting software, so it searches for voices and tries to muffle out any other sound that it determines to be "background noise."

Here are a couple tips to troubleshoot these situations:

1. If you're using a phone, try switching to a laptop or a tablet, if you have access to one. We've noticed phones, particularly iPhones, are the root of many of these problems. If you must use an iPhone, here is a setting change you can make that may help: https://www.youtube.com/watch?v=U577ClnRosE

2. Enable Original Sound and High Fidelity Music Mode. Check out this video to see how to do this on your device: https://www.youtube.com/watch?v=bEZMRtrSsYY